Refund policy

Returns are accepted within 30 days of receipt. The customer is responsible for the return postage costs. Returns must be sent to the central warehouse in Asia.

30 days Return period

14 days Right of withdrawal

At the customer's expense Return shipping

RETURNS ARE NOT FREE — SHIPPING COSTS APPLY

RETURNS POLICY

Can I return my order?

Yes, you can. If you are not satisfied with the items ordered, you have the option to return them within 30 days of receipt. For a return to be accepted, the order must meet all of the following conditions:

1. The order contains all the relevant parts and components, and the packaging has been received in the same condition as when the product was dispatched.
2. The product shows signs of normal use. Damage resulting from careless handling is excluded.
3. Products for which hygiene is important have been properly cleaned before the return process begins.
4. The product defect was identified immediately upon receipt.
5. We reserve the right to charge the customer for the return postage costs.
6. The return will be processed within 7 working days. If the conditions are met, it will be officially accepted within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through our fault.

How to return your order

If your order meets the above conditions, follow the steps below to start the returns process:

1. Email — Send an email to info@niamhgalway.com with the subject line "Return request".
2. Information — Please include: order number, reason for the return, a photo of the product if damaged, your full name, and your address.
3. Wait — We will contact you with the correct return address. Do not return the product to the sender; wait for the return address we send you.
4. Shipping — The customer is responsible for the shipping costs of returning the product to our central warehouse in Asia.

Never send the return to the sender; always wait for us to provide you with the return address.

A. Cancellation terms — right of withdrawal

The consumer has a right of withdrawal in accordance with the following provisions, provided that they are a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.

Cancellation period: 14 days from the day on which the customer or a third party designated by them has received the last items.

As we operate a fully automated system, orders are processed immediately upon placement. For this reason, it is not possible to halt the dispatch process until delivery. A refund cannot be issued after receipt of the goods unless they are returned.

To exercise your right of withdrawal, you must inform Niamh Galway by means of a clear statement (e.g. by email) of your decision to withdraw from this contract. The withdrawal will be deemed effective once we have received the products. The costs of returning the products shall be borne by the buyer.

Orders in transit

As our products are shipped from Asia, longer delivery times may occur over which we have no control. If the products are already on their way, it is not possible to cancel the order. Please wait until you receive the products and then return them. You may inform us of your cancellation in advance.

To ensure the return is processed as quickly as possible, please send us a shipping confirmation as soon as you return the product.

Consequences of cancellation

What we refund: All payments received, excluding additional delivery charges. Refund within a maximum of 30 days, via the same payment method used.

What we do NOT refund: Return delivery charges; additional delivery charges (for choosing a more expensive method); damage caused by improper handling.

The refund will be processed upon receipt and verification of the products.

All returns must be sent to our central warehouse in Asia, at the customer's expense.