Shipping Policy
FREE DELIVERY ON ALL ORDERS. ORDER PROCESSING WITHIN 1–3 WORKING DAYS. DELIVERY WITHIN 8–12 WORKING DAYS.
|
1–3 working days Order processing |
8–12 working days Delivery |
FREE delivery No minimum order |
Delivery times
Below you will find the average delivery times for all our orders:
| Stage | Time frame |
| Order processing | 1 to 3 working days (may take longer if the order is placed on a Friday evening or over the weekend) |
| Estimated delivery time | 8 to 12 working days after the order is dispatched |
Where your products come from
All Lily Dublin products are shipped directly from our supplier's facility in China. This is why processing takes 1-3 working days and delivery takes 8-12 working days after dispatch — we do not offer next-day or local courier delivery. Return parcels are sent to our warehouse in Asia; see our Return and Refund Policy for details.
How to place an order
The ordering process at Lily Dublin is as simple as possible. Follow the steps below:
- Product — Go to the product page and add the desired item to your basket by clicking the 'Add to basket' button. Check that you have selected the correct variants.
- Checkout — Click on 'Proceed to checkout'. On the details page, enter your address information correctly. Once you have filled in the details correctly, click on 'Continue to delivery'.
- Review — On the Delivery page, check the address details you have entered. Please note that all deliveries are completely free of charge. Click on 'Proceed to payment'.
- Payment — Select your preferred payment method. All payments are processed via SSL; you can always be assured of a secure payment environment.
- Confirm — Click on 'Complete order' and you will be redirected to your chosen payment method. Follow the instructions to complete the process. If you encounter any problems, please contact us at info@lilydublin.com.
Payment methods
At Lily Dublin, all payment methods are encrypted using SSL, which means you can always be sure of a secure payment environment. We accept credit card (Amex, Mastercard, Maestro, Visa), Shop Pay, Apple Pay and other secure electronic payment methods.
Delivery costs
We cover the delivery costs for all orders. All our products are delivered to your door, free of charge. There is no minimum order value.
Order delivery
Have you found the perfect item on our website? We want you to enjoy it as soon as possible. That is why we make sure your order is processed and dispatched as quickly as possible.
To be able to offer fair prices on our products, we have chosen to collect orders in bulk and dispatch them once we reach the minimum quantity required. We appreciate your understanding and your willingness to help us create a better and more sustainable world.
Note: like many other online shops, we are very busy and delays may occur. Please bear this in mind when placing your order. We will do our utmost to dispatch your order as soon as possible.
To ensure your order is dispatched as quickly as possible, please contact us by email at info@lilydublin.com. Our customer service team will be happy to advise you on the best solution.
Chapter 1
2019 - A STITCH IN GALWAY
Where It All Began
It started at a kitchen table, not a design studio. A few metres of linen, a borrowed sewing machine, and an idea that clothes could be simple, honest, and made to last. The first pieces weren't sold they were made for family, for friends, for anyone who needed something warm before the Galway rain came in. Word travelled faster than expected, and soon strangers were asking where they could get "one of those jumpers."
Chapter 2
2022 — THREADS FIND THEIR WAY
From One Table to a Small Studio
By 2019, the kitchen table wasn't enough. We moved into a small studio space above a shop on the west side of town, still small enough that everyone knew everyone. We started selling at local markets on Saturday mornings, learning what people actually wanted to wear , not just what looked good on a rack. Every piece was still cut and finished by hand, and it stayed that way on purpose.
Chapter 3
2026 — LILY DUBLIN TODAY
Still Home, Just a Little Bigger
Today, Lily Dublin reaches further than that first kitchen table ever could ,but the way we work hasn't changed. Every collection is still designed in Galway, every fit still tested on real people, every detail still considered by hand before it reaches you. We grew because people believed in something simple: clothes that feel like they belong to you, made by people who care that they do.